Thank you for visiting the PCNet, Inc. remote help session page. If you were not instructed by one of our Technicians to come here, please return to our website start page for further information about our products and services.

If you were instructed by a technician to come to this page, then no doubt he or she is on the phone with you now and will ask you to enter the session id number in the form below.

If you are not on the phone with one of our technicians and you are expecting a remote session, you may call our offices at 940-322-9990 or toll-free at 1-800-460-9990.

Thanks!
The PCNet Tech Team

Download this file: PCNetQS.exe and run it.

You might get several prompts:

If you're using Microsoft Internet Explorer you'll get a Run or Save option:

Press the Run Option

When you run the program you'll get a security warning about a program downloaded from the Internet:

If the prompt appears as above, press the Run button.
If it does not appear as above, press the "Don't Run" button as the downloaded file may be corrupt

If you're using Windows Vista or Windows 7 you'll get a User Account Control prompt (UAC):

Press the Yes button

Finally, the PCNet Quick Support application should appear:

The technician on the phone will need the ID and Password in the boxes in the middle. Remember to be sure to keep this program running, otherwise he or she won't be able remotely fix your computer.